We are a Manufacturer's Representative serving the electrical industry.

Inside Sales & Customer Support

OUR CUSTOMER SUPPORT system begins with the most comprehensive inside sales staff in the state. We invest constantly in training and education so our customers have quick access to extensive knowledge of our products and industry. This group administers all of the transactions, quotations, and expediting involved in meeting the needs of our customers and manufacturers. Most importantly, they execute in hand with our field sales group to drive our market and customer strategies. This unique function, combined with excellent accessibility, frees our field sales force to spend more time in front of our customers.

Technology

OUR BUSINESS plans include significant and ongoing investments in automation and technology. We operate a newly updated (August '02) Windows Network supporting inventory management, sales analysis, e-mail, quotation logistics, and customer database information. We have developed our own pricing management system that accurately maintains customer price data for our manufacturers and puts it readily to use for our inside sales team.

WE USE the NEMRA computer system, allowing various transactions with our manufacturers as well as inventory management. We utilize two ISDN line connections to facilitate internet access and communication with our manufacturers, customers, and business partners.

OUR AGENCY is a member of Market Systems Solutions, a professional organization of representatives that is mutually investing in certified quality systems; provides nationwide exposure; and shares best business practices. This organization offers a variety of development and improvement options and offers a standard of quality to manufacturers worldwide.

Distribution

WE OPERATE an optimally located regional distribution center in Mansfield, Ohio. Our facility offers low cost distribution services and freight alternatives into the entire midwest. Distribution is an important part of our business, and our performance is competitive and outstanding